Tonello’s Mago Site Manager offers ‘more than remote assistance’
13/08/2020
Technology provider Tonello has launched a tool to connect its technicians to customers remotely.
It describes Mago Site Manager as “much more than a normal remote assistance and maintenance service: it is a privileged channel for dialogue and communication, which takes our collaboration and technical service to a higher level”.Mago Site Manager operates on a protected WiFi network that can be connected via hotspot to most smartphones, boosting security, says Tonello.
Tonello technicians and technologists have a global view of each component of the machine, including reports, alarm history and any signal of potential problems. “We can solve the problem as soon as it arises, directly from our headquarters, saving time and avoiding costly transfers,” added Tonello.
Image: Tonello's OBleach scale
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